Thank you for shopping with us! We hope you are delighted with your purchase. However, if you are not completely satisfied, we are happy to offer a return or exchange. Please review our policy below:
Eligibility for Return/Exchange:
- Returns or exchanges must be requested within 9 days from the date of purchase.
- The item must be unused, undamaged, and in the original packaging with all tags attached.
- Certain items, such as [list of non-returnable items, e.g., final sale products, perishable goods, etc.], are non-returnable.
How to Process a Return/Exchange:
- Contact us at info@thesmilekits.com to initiate a return/exchange.
- Provide your order number and details about the item(s) you wish to return or exchange.
- Once your return request is approved, we will provide you with return instructions.
Refunds:
- Once we receive the returned item, we will process your refund within 9 business days.
- Refunds will be issued to the original payment method used at the time of purchase.
- Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges:
- If you wish to exchange an item for a different size or color, please follow the same process above and specify your preference when contacting us.
Shipping for Returns:
- You are responsible for the cost of return shipping, unless the return is due to a mistake on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Damaged or Defective Items:
- If you received a damaged or defective item, please contact us within 30 days of receiving your order. We will provide a replacement or refund as appropriate.
Contact Us: For any questions or concerns, please reach out to us at info@thesmilekits.com or call [TBA].